Client Care

How Can We Assist You?

Our team is dedicated to providing you with the exceptional service that BoldGuide Fashion is known for. Whether you have a question about an order or need styling advice, we are here to help.

Our Address

BoldGuide Fashion Flagship

House 15, Road 27, Banani
Dhaka, 1213
Bangladesh

House 15, Road 27, Banani, Dhaka, Dhaka 1213, Bangladesh

Digital Inquiries

For digital support, style consultations, and general inquiries, please reach out via email. We aim to respond within 24 business hours.

Send a Message

Logistics

Delivery & Returns

We take immense pride in ensuring that your new BoldGuide accessories arrive in pristine condition. All orders placed in Bangladesh are dispatched from our Dhaka flagship warehouse.

Standard Delivery

Orders within Dhaka are typically delivered within 1-2 business days. Outside of the capital region, please allow 3-5 business days for our logistics partners to safely transport your items.

Quality Guarantee

Every handbag and wallet undergoes a strict quality inspection before shipping. If an item does not meet your expectations upon arrival, please contact our team via email within 48 hours to arrange a complimentary exchange or return.

A beautifully packaged BoldGuide Fashion handbag ready for delivery

Knowledge Base

Frequently Asked Questions

Do you offer international shipping?

Currently, BoldGuide Fashion exclusively serves customers within Bangladesh. This allows us to maintain strict quality control and ensure rapid, secure delivery for every piece. We plan to expand our shipping zones in the future.

How should I care for my leather accessories?

We recommend keeping your bags away from direct sunlight and moisture. Use the provided dust bag when not in use. For minor scuffs, gently wipe the surface with a dry, soft microfiber cloth. Avoid harsh chemical cleaners.

Are the colors shown online exact?

We make every effort to display our handbag and wallet colors as accurately as possible. However, because computer monitors and mobile screens vary, we cannot guarantee that your device's display of any color will be completely accurate.

Can I modify or cancel my order after placing it?

Because we process orders rapidly to ensure fast delivery, we have a very small window to cancel or modify orders. Please email us immediately at style@boldguide.one with your order reference, and we will do our best to accommodate your request.

Visit Us

Our Location

While we operate primarily online to serve you efficiently, our flagship studio is located in the heart of Dhaka.

BoldGuide Fashion Studio

House 15, Road 27, Banani
Dhaka 1213
Bangladesh

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