Client Care
Our team is dedicated to providing you with the exceptional service that BoldGuide Fashion is known for. Whether you have a question about an order or need styling advice, we are here to help.
BoldGuide Fashion Flagship
House 15, Road 27, Banani
Dhaka, 1213
Bangladesh
For digital support, style consultations, and general inquiries, please reach out via email. We aim to respond within 24 business hours.
Logistics
We take immense pride in ensuring that your new BoldGuide accessories arrive in pristine condition. All orders placed in Bangladesh are dispatched from our Dhaka flagship warehouse.
Orders within Dhaka are typically delivered within 1-2 business days. Outside of the capital region, please allow 3-5 business days for our logistics partners to safely transport your items.
Every handbag and wallet undergoes a strict quality inspection before shipping. If an item does not meet your expectations upon arrival, please contact our team via email within 48 hours to arrange a complimentary exchange or return.
Knowledge Base
Currently, BoldGuide Fashion exclusively serves customers within Bangladesh. This allows us to maintain strict quality control and ensure rapid, secure delivery for every piece. We plan to expand our shipping zones in the future.
We recommend keeping your bags away from direct sunlight and moisture. Use the provided dust bag when not in use. For minor scuffs, gently wipe the surface with a dry, soft microfiber cloth. Avoid harsh chemical cleaners.
We make every effort to display our handbag and wallet colors as accurately as possible. However, because computer monitors and mobile screens vary, we cannot guarantee that your device's display of any color will be completely accurate.
Because we process orders rapidly to ensure fast delivery, we have a very small window to cancel or modify orders. Please email us immediately at style@boldguide.one with your order reference, and we will do our best to accommodate your request.
Visit Us
While we operate primarily online to serve you efficiently, our flagship studio is located in the heart of Dhaka.